1. Overview

This Refund & Cancellation Policy outlines the terms under which users may cancel bookings and request refunds on KushalApp. By using our platform, you agree to this policy.

2. Cancellation by Users

• Users may cancel a booking before the service provider confirms the request without any charges.

• If cancelled after confirmation but before service commencement, cancellation charges may apply depending on the service category.

• Cancellation during or after service delivery may not be eligible for a refund.

3. Cancellation by Service Providers

If a service provider cancels a confirmed booking, users will receive a full refund of the amount paid for that booking.

4. Refund Eligibility

• Service not delivered as agreed

• Provider fails to arrive at scheduled time

• Duplicate payment or technical billing error

• Verified complaints after investigation by KushalApp support team

5. Non-Refundable Cases

• Change of mind after service completion

• Incorrect booking details provided by the user

• Failure to be present at the service location

• Partial dissatisfaction without valid proof

6. Refund Process

Approved refunds will be processed through the original payment method used at the time of booking.

Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

7. Platform Fees

Any applicable platform service fee may be non-refundable unless the cancellation is due to provider fault or a technical issue on KushalApp.

8. Dispute Resolution

In case of disputes between users and service providers, KushalApp will review the matter fairly and may request supporting evidence from both parties before making a final decision.

9. Changes to This Policy

KushalApp reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised date.

10. Contact Us

If you have questions about refunds or cancellations, please contact us at contact@kushalapp.com .